My Story

I'm a problem solver. I approach every challenge in life with grit and determination. I truly - to my core - believe I hold the keys to my own destiny. If I'm knocked down, you will never see me down for too long. The only constant in this world is change and I am not afraid of it.
My journey has been shaped by a relentless pursuit of excellence and a deep commitment to driving meaningful impact. Through leadership roles across diverse industries, I've consistently delivered results that matter.
Education: PGP in Mass Communication from NDTV Media Institute (97%, Grade A)
Strategic Leadership: Led projects worth $1.5M ARR at HDFC, Alshaya, Nike and Maruti
Team Development: Onboarded 600+ agents generating $2M+ revenue overall
Recognition: Multiple debate competition wins and leadership excellence awards
7+ Years Experience
500+ Employees Trained
$2M+ Revenue Impact
$1.5M ARR Projects Led
600+ Agents Onboarded
97% Academic Excellence

Expertise & Services

Transforming organizations through strategic product development, growth optimization, and exceptional team leadership

Product Strategy & Development

Architecting innovative solutions that drive operational excellence and user satisfaction through strategic product development.

  • Built comprehensive PSA tools on Workday platform
  • Launched auto time-tracking extensions with 30% efficiency improvement
  • Developed omnichannel CRM platforms improving CSAT by 30%

Growth & Revenue Optimization

Implementing data-driven strategies that accelerate business growth and optimize revenue streams through systematic improvements.

  • Executed SEO improvements achieving 80% site health benchmark
  • Increased corporate revenue by 10% in 2 months
  • Reduced fraudulent rates by 10% through approval workflows

Team Leadership & Training

Empowering teams and streamlining operations through effective leadership, comprehensive training, and process optimization.

  • Trained 500+ employees reducing go-live timelines by 12%
  • Led cross-functional teams on $1.5M projects
  • Designed SOPs reducing TAT from 3 days to 1 day

Professional Journey

Building products that drive measurable impact across industries

MG

Makse Group

Technical Product Manager

Jan 2025 - Present

  • Built comprehensive PSA tools for streamlined project management
  • Launched auto time-tracking browser extension achieving 30% efficiency boost
  • Created consolidated timesheet approval app with 20% productivity increase
  • Reduced sent-back rates by 40% through improved approval workflows
FP

Freshprints

Growth Product Manager

Jul 2024 - Dec 2024

  • Implemented SEO improvements driving organic traffic growth
  • Enhanced promotional goods support system for better customer experience
  • Developed fraud reduction workflows to minimize platform risks
  • Optimized growth metrics through data-driven product decisions
SP

Sprinklr

Product Manager

Mar 2022 - Jul 2024

  • Led Care Console development for enhanced customer support operations
  • Created omnichannel platform enabling seamless customer interactions
  • Integrated AI solutions reducing training time by 30%
  • Built CRM platform achieving 30% CSAT improvement

Key Client Wins

HDFC, Alshaya, and Maruti projects generating $1.5M ARR through strategic product implementations

Let's Connect

Ready to accelerate your product growth? Let's discuss how my expertise in product development and client engagement can drive results for your organization.

Currently exploring new opportunities in product management and growth strategy.

Thank you for your message! I'll get back to you soon.

Contact Information

jakshita10@gmail.com
+91 8557061695

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